Refund policy

Zaremeers — Return & Refund Policy

Last updated: June 2026

Thank you for shopping at Zaremeers. We want you to love your new eyewear. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have [14/30] days from the date of delivery to request a return or exchange for your glasses. If [14/30] days have passed since your package was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns & Exchanges

To be eligible for a return, your items must meet the following conditions:

The frames must be unworn, unused, unwashed, and in the same condition that you received them.
The glasses must be in their original packaging (including the original case, microfiber cloth, and box).
You must provide the receipt, order number, or proof of purchase.

Non-Returnable Items:

Custom prescription lenses (due to their personalized nature).
Items purchased during a "Final Sale" or clearance event.
Gift cards.

3. Damaged, Defective, or Wrong Items

We take extra care in quality control, but if your glasses arrive damaged, broken, or if you received the wrong pair, please contact us immediately at [Your Support Email] within 48 hours of delivery.

Please include your Order Number and clear photos of the damage.
We will arrange a free replacement or full refund for defective items at no extra cost to you.

4. How to Initiate a Return

Email our customer support team at [Your Support Email] with your order number and the reason for the return.
Once your return is approved, we will send you instructions on how and where to send your package.
[Optional Note on Shipping Cost]: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or incorrect. Shipping costs are non-refundable.

5. Refunds Processing

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and whether your refund has been approved or rejected.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days (depending on your bank or credit card issuer).
Store Credit: Alternatively, you can choose to receive your refund via Zaremeers Store Credit, which can be used instantly for your next purchase.

6. Exchanges

The fastest way to ensure you get the frame you want is to return the item you have, and once the return is accepted, make a separate purchase for the new pair.